Emlak24 | Privacy Policy

Privacy Policy

Data protection 

Status of the data protection declaration: March 2020


This data protection declaration clarifies the type, scope and purpose of the processing of personal data (hereinafter referred to as "data") within our online offer and the offers, contractual services, websites, mobile applications, functions and content connected to it, as well as external online presences ( hereinafter collectively referred to as "online offer"):

Section I - Controller and overview of data processing


DG Investment GmbH

Friesenplatz 4

50672 Cologne Germany

Managing Director: Dogan Gündogdu

Email: d g @ emlak 24 .com Internet: www.emlak24.com   

Tel .: 0049 162 9574068

Registered at Cologne Local Court Responsible for content according to § 55 paragraph 2 RStV: Dogan Gündogdu

Commercial register: HRB 100922 Tax number: 219 51 17 14 58

The person responsible is also referred to below as "we" or "us".


DG Investment GmbH

Friesenplatz 4

50672 Cologne Germany

Managing Director: Dogan Gündogdu

Email: dg @ emlak 24 .com Internet: www.emlak24.com   

Tel .: 0049 162 9574068


EMLAK24 offers comparison services on the Internet. Interested parties can make comparative inquiries about specific products and services. The comparative inquiries will then be forwarded to companies, intermediaries or other providers of these products or services (collectively referred to as “providers”), who in turn can submit offers to those interested.

By sending the comparison request ( by clicking on the "Offers Compare" button), the prospective explain agree that we may process their name and their contact and inquiry data to process your request, prepare for quotation and selected Transmit provider.


The consent can be revoked informally at any time, e.g. by e-mail to dg @ emlak 24 .com or by letter to DG Investment GmbH, Friesenplatz 4 50672 Cologne, with effect for the future.



Basically, no special categories of data are processed, apart from health data, if these are supplied by the user to the processing, e.g. with information on desired comparative offers (e.g. information on mobility aids).


In the following, we will also refer to those affected as “users”.



We do not make automated decisions in individual cases.

Section II - Rights of the data subject, legal basis and general information

Rights of the data subjects

You have the right to request a confirmation as to whether the data in question are being processed and for information about this data as well as for further information and a copy of the data in accordance with Art. 15 GDPR.

You have accordingly. Art. 16 DSGVO the right to request the completion of the data concerning you or the correction of the incorrect data concerning you.

In accordance with Art. 17 GDPR, you have the right to request that the data in question be deleted immediately, or alternatively, in accordance with Art. 18 GDPR, to restrict the processing of the data.

You have the right to request that the data concerning you, which you have provided to us, be received in accordance with Art. 20 GDPR and to request their transmission to other responsible persons.

You have also gem. Art. 77 GDPR the right to file a complaint with the responsible supervisory authority.

Right of withdrawal

You have the right to give consent in accordance with Revoke Art. 7 Para. 3 GDPR with effect for the future.

Right to object

You can object to the future processing of your data in accordance with Art. 21 GDPR at any time. The objection can be made in particular against processing for direct marketing purposes.

Cookies and right to object in direct marketing

We use temporary and permanent cookies, ie small files that are stored on the users' devices (for an explanation of the term and the function, see the “Definitions of terms ” section of this data protection declaration ). Some of the cookies are used for security or are necessary for the operation of our online offer (e.g. for the presentation of the website) or to save the user decision when the cookie banner is confirmed. In addition, we or our technology partners use cookies for range measurement and marketing purposes, about which users are informed in the course of the data protection declaration.

If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.

A general objection to the use of cookies used for online marketing purposes can be obtained from a number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choic... or the EU Page http://www.youronlinechoices.com/. Furthermore, cookies can be saved by switching them off in the browser settings. Please note that not all functions of this online offer can then be used.

Only automated data processing

In accordance with Art. 22 GDPR, you have the right not to be subjected to a decision based solely on automated processing - including profiling - which has legal effect on you or similarly significantly affects you.

We would like to inform you that we do not carry out exclusively automated data processing.

Deletion of data and archiving obligations

The data processed by us is deleted in accordance with Art. 17 and 18 GDPR or its processing is restricted. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no legal storage obligations to prevent deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax law reasons .

According to legal requirements, storage is carried out in particular for 6 years in accordance with Section 257 (1) HGB (trading books, inventories, opening balance sheets, annual accounts, trading letters, accounting documents, etc.) and for 10 years in accordance with Section 1 47 (1) AO (books, records, Management reports, booking vouchers, commercial and business letters, documents relevant for taxation, etc.)

Changes and updates to the data protection declaration

We ask you to inform yourself regularly about the content of our data protection declaration. We will adapt the data protection declaration as soon as the changes in the data processing carried out by us make this necessary. We will inform you as soon as an act of cooperation on your part ( e.g. consent) or other individual notification becomes necessary as a result of the changes .

Relevant legal bases

In accordance with Art. 13 GDPR, we will inform you of the legal basis for our data processing. Unless the legal basis is mentioned in the data protection declaration, the following applies: The legal basis for obtaining consent is Art. 6 Para. 1 lit. a and Art. 7 GDPR, the legal basis for the processing to fulfill our services and implementation of contractual measures as well as answering inquiries is Art. 6 Para. 1 lit. b GDPR, the legal basis for processing to fulfill our legal obligations is Art. 6 Para. 1 lit. c GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6 Para. 1 lit. f GDPR. In the event that the vital interests of the data subject or of another individual may require the processing of personal data type is used. 6 para. 1 lit . d GDPR serves as the legal basis.

The basics for commercial communications outside of business relationships, in particular via post, telephone, fax and email, are contained in § 7 UWG.

Security of data processing

We take appropriate measures in accordance with Art. 32 GDPR, taking into account the state of the art, implementation costs and the type, scope, circumstances and purposes of processing, as well as the different probability and severity of the risk to the rights and freedoms of natural persons technical and organizational measures to ensure a level of protection appropriate to the risk; The measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling the physical access to the data, as well as the access, input, transfer, securing availability and its separation. We have also set up procedures to ensure that data subjects' rights are exercised, data is deleted and data is reacted to if the data is at risk. We also take the protection of personal data into account when developing or selecting hardware, software and processes, in accordance with the principle of data protection through technology design and data protection-friendly default settings (Art. 25 GDPR).

The security measures include, in particular, the encrypted transmission of data between your browser and our server.

With regard to data protection, employees are bound to confidentiality, instructed and instructed, as well as possible liability consequences.

Disclosure and transmission of data

If we disclose data to other people and companies (processors or third parties) as part of our processing, transmit them to them or otherwise give them access to the data, this will only be done on the basis of legal permission ( e.g. if the data is transmitted to third parties) as required by payment service providers in accordance with Article 6 (1) (b) GDPR for the fulfillment of the contract), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.) .

If we commission third parties to process data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 GDPR.

If we disclose, transmit or otherwise grant data to other companies in our group of companies, this is done in particular for administrative purposes as a legitimate interest and beyond that on the basis of a contract processing contract.

Transfers to third countries

If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this takes place within the scope of the use of third-party services or disclosure or transmission of data to third parties, this will only take place if it is carried out to fulfill our (pre) contractual obligations, based on your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only if the special requirements of Art. 44 ff. GDPR are met. This means that the processing takes place, for example, on the basis of special guarantees, such as the officially recognized determination of a data protection level corresponding to the EU (e.g. for the USA through the "Privacy Shield") or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses ").

Section III - Processing Processes

The following illustration gives you an overview of the processing activities we have carried out, which we have broken down into other areas of activity. Bit te, note that the areas of activity are only indicative, and that the processing activities may overlap (for example, the same data can be processed in several process).

For reasons of clarity and comprehensibility, you will find the frequently repeated terms in section IV of this data protection declaration.

Core area of data processing

In this area you will receive information on our core services and tasks, such as answering inquiries and providing our contractual services as well as the associated additional tasks.

Comparative and mediation services

We process the information provided by the interested parties in the context of the comparison request for the purposes of starting, executing and, if necessary, terminating a contract for the mediation of offers from providers of the products or services you have requested.

We use the contact details of the interested parties to specify your inquiry by telephone and to suggest suitable providers based on the specified inquiry.

By submitting the comparison request (by clicking on the "Compare offers" button), the interested parties agree that we may process their name as well as their contact and request data in order to process their request, prepare them for the preparation of an offer and send them to them to send selected providers.

The consent can be revoked informally at any time, e.g. by email to dg @ emlak 24 .com or by letter to ELMAK24 (DG Investment GmbH), Friesenplatz 4, 50672 Cologne , with effect for the future.  

We log the entries in the comparison form in order to be able to prove the existence of the contractual relationship and the consent of the interested parties in accordance with the legal accountability obligations (Art. 5 Para. 2 GDPR).

Registration area (customer area)

We offer a closed area for users, which requires verified registration and enables users to manage their inquiries and their data within the framework of the technical functions available.

Qualification by telephone

We process the information provided by the interested parties and customers in the context of the comparison request for the purpose of justifying, executing a contract to broker offers from providers of the products or services you have requested. It may be necessary for us to contact you by phone to discuss product and service-specific features with the prospect or customer.

Answering inquiries

We process the information in the inquiries that we receive via our contact form and in other ways, e.g. via email , in order to answer the inquiries. For these purposes, inquiries can be stored in our customer relationship management system (CRM system) or in similar processes that help us to manage inquiries .

Business analysis and market research

In order to operate our business economically , to be able to recognize market trends, interested parties and user requests, we analyze the data available to us on business transactions, contracts, inquiries, etc.

For this purpose, we combine the personal data of the prospective customers from registrations and comparative inquiries with the usage data of the customers.

Data protection information for applicants

This section informs applicants about the processing of their data in the application process

Application process

Applicants can send us their applications by email. However, we kindly ask you to note that emails are not sent encrypted and that applicants themselves have to take care of the encryption. We can therefore accept no responsibility for the transmission path of the application between the sender and receipt on our server.

Instead of applying via e-mail, applicants still have the option of sending us the application by post. As part of the application process, your data will be used by the HR department and other authorized persons, in particular by the executives involved in the application process, within EMLAK24 to check your suitability for the advertised position. In addition, consent to admission to our talent pool can be given for the purpose of filling positions later . As part of our application process, we also use data from public directories and career networks (e.g. Xing, LinkedIn).

External online presences

In this area you will receive information about our data processing in the context of the operation of external online presences, for example in social media.


We maintain online presences within social networks and platforms in order to communicate with the customers, interested parties and users active there and to be able to inform them about our services. When calling up the respective networks and platforms, the terms and conditions and the data processing guidelines of the respective operators apply . Unless otherwise stated in our data protection declaration, we process the data of users provided that they communicate with us within the social networks and platforms, e.g. write articles on our online presence or send us messages.

The links / buttons to social networks and platforms (hereinafter referred to as "social media") used within our online offer only establish contact between social networks and users when users click on the links / buttons and the respective networks, or their websites are accessed. This function corresponds to the function of a regular online link. We would like to point out that data from users outside the European Union can be processed. This can result in risks for the user, because it could make it more difficult, for example, to enforce users' rights. With regard to US providers who are certified under the Privacy Shield, we would like to point out that they undertake to comply with the EU data protection standards.

In addition, user data is usually processed for market research and advertising purposes. For example, usage profiles can be created from the usage behavior and the resulting interests of the users. The usage profiles can in turn be used, for example, to place advertisements inside and outside the platforms that are supposed to correspond to the interests of the users. For these purposes, cookies are usually stored on the users' computers, in which the usage behavior and interests of the users are stored. Furthermore, data can be stored in the usage profiles regardless of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).

The processing of users' personal data takes place on the basis of our legitimate interests in effective information for users and communication with users in accordance with. Art. 6 para. 1 lit. f. GDPR. If the users are asked by the respective providers for their consent to data processing (i.e. declare their consent, for example, by ticking a checkbox or confirming a button), the legal basis for processing is Art. 6 Para. 1 lit. a., Art. 7 GDPR.

For a detailed description of the respective processing and the possibilities of objection (opt-out), we refer to the information linked below by the provider.

Also in the case of requests for information and the assertion of user rights, we would like to point out that these can be most effectively asserted by the providers . Only the providers have access to user data and can take appropriate measures and provide information directly. If you still need help, you can contact us.

Social networks / platforms used by us :

Processing overview:

Web server and security


The hosting services used by us provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, technical maintenance services.


The server on which this online offer is located collects so-called log files each time the online offer is accessed, in which user data is stored. The data are used on the one hand for statistical analysis to maintain and optimize server operation and on the other hand for security purposes , for example to identify potential unauthorized access attempts.


A content delivery network is a service that enables the content of our online offer, in particular large media files such as graphics or scripts, to be delivered more quickly with the help of regionally distributed and Internet-connected servers.

Embedded content and functions

In this section we inform you about the content, software or functions ("content" for short) of other providers as part of our online offer based on Art. 6 Para. 1 lit. f Embed GDPR (so-called "embedding"). The embedding is done in order to make our online offer more interesting for our users or for legal reasons, for example to be able to present videos or social media posts at all within our online offer. The embedding can also serve to improve the speed or security of the online offer, for example if software elements or fonts are obtained from other sources . In all cases, the processed data includes the usage and metadata of the users and also the IP address that is necessarily sent to the provider for embedding the content; the data subjects include the visitors to our online offer . The categories of data subjects include the users of our online offer, customers and interested parties. Further explanations can be found in the definition of terms , in particular regarding the functions and protective measures, at the end of this data protection declaration. The deletion of the data is determined by the data protection conditions of the providers of the embedded content.


We use the following services and content from the provider Google: YouTube videos; Google Maps - Maps; Google Fonts; Google - Recaptcha (detection of bots when entering forms).


Functions and content of the Facebook service may be integrated into our online offer. This may include, for example, content such as images, videos or texts and buttons with which users can express their liking for the content, subscribe to the authors of the content or subscribe to our contributions.


Functions and content of the Instagram service may be integrated into our online offer. This may include, for example, content such as images, videos or texts and buttons with which users can express their liking for the content, subscribe to the authors of the content or subscribe to our contributions.


Functions and content of the Pinterest service may be integrated into our online offer. This can include, for example, content such as images, videos or text and buttons with which users can express their liking for the content, subscribe to the authors of the content or subscribe to our contributions.


The functions and content of PriceHubble are integrated into our online offer . This can include, for example, content such as images, videos, graphics or text and buttons that users can use to request information about the value of their property.


Functions and content of the Twitter service can be integrated into our online offer . This may include, for example, content such as images, videos or texts and buttons with which users can express their liking for the content, subscribe to the content authors or our contributions .


Functions and content of the Xing service can be integrated into our online offering . This may include, for example, content such as images, videos or texts and buttons with which users can express their liking for the content, subscribe to the content authors or our contributions.


I ithin our online presence features and content to the service LinkedIn are involved. This can include, for example, content such as images, videos or text and buttons with which users can express their liking for the content, subscribe to the authors of the content or subscribe to our contributions.


In this section you will find information on the data processing we carry out for the purpose of optimizing our marketing and market research services.


We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or a legal permission. Subscriber data is logged as we are obliged to provide proof of registration. Insofar as the content of the newsletter is not expressly described in the registration for the newsletter, the newsletter contains information regarding our company and our services and offers, in particular for service areas that the recipient has declared to be in his / her interests (e.g. if a user as part of a consent process an interest in kitchens). However, notifications that are sent as part of contractual or business relationships do not belong to advertising information . This includes, for example, the sending of service emails with requested comparative offers or comparable services, technical or organizational information in the context of our service provision, information on technical and legal changes, queries about orders, etc. If we have received your consent to personalized information, we will be yours Evaluate user behavior on our website as well as within the newsletter sent by us and assign it to your user profile. We also store information about the devices used, opening, clicking and reading behavior in e-mails, as well as subject areas that have been visited on the website. For technical reasons, this information is stored personally per user, but is not used to monitor individual users, but rather to adapt content and offers to users, for example. Information that we should collect in addition to the e-mail address (e.g. name) is used to address users personally or to adapt the content of the newsletter to users.


We use messenger services for communication purposes and therefore ask you to observe the following information on the functionality of the messenger, encryption, use of the metadata for communication and your options to object. You can also contact us in alternative ways, e.g. via telephone or email. Please use the contact options provided to you or use the specified contact options within our online offer. In the case of encryption, end-to-end of content (ie the content of your message and attachments), we would like to point out that the communication content (ie the content of the message and attached images) are encrypted end-to-end. This means that the content of the messages is not visible, not even through the messenger providers themselves. You should always use a current version of the messenger with activated encryption, so that the encryption of the message content is ensured. However, we would also like to point out to our communication partners that the providers of the messenger may not see the content, but can find out that and when communication partners communicate with us, as well as technical information on the device used by the communication partner and, depending on the settings of their device, also Location information (so-called metadata) processed.

Notes on legal bases - If we ask communication partners for permission before communicating with them via Messenger, the legal basis for our processing of their data is their consent. Incidentally, if we do not ask for consent and, for example, contact you on our own initiative, we use Messenger in relation to our contractual partners and in the course of contract initiation as a contractual measure and in the case of other interested parties and communication partners based on our legitimate interests in fast and efficient communication and meeting the needs of our communication partner in communication via messengers. We would also like to point out that we will not transmit the contact details provided to us to Messenger for the first time without your consent.

Revocation, objection and deletion - you can revoke your consent at any time or object to communication with us via Messenger at any time. In the case of communication via Messenger, we delete the messages in accordance with our general deletion guidelines (e.g. as described above after the end of contractual relationships, archiving requirements , etc.) and otherwise as soon as we can assume that we have answered any information from the communication partners if there is no reference to one previous conversation is expected and the solution does not conflict with any statutory retention requirements.

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